Shipping

AUSTRALIA SHIPPING

📦 Orders under $79 – $15 standard shipping – 3-6 business days
📦 Orders over $79 – Free standard shipping – 3-6 business days
📦 Click & Collect – Free to collect next business day

✅ We can ship to street addresses & Parcel Lockers, including remote areas with some exclusions (see below).
✅ No PO Boxes accepted.

🔔 Orders are shipped via Sendle or Australia Post with tracking numbers provided. Shipping time to remote areas may vary.

🔔 Orders are processed & shipped at 9am Mon – Fri. Orders placed after 9am will be shipped the next business day.

❓ If you have any issues at checkout (e.g. addresses are not accepted), please contact us via the Live Chat button at the bottom right of your screen or email us at customerservice@permaproducts.com

INTERNATIONAL SHIPPING

🌍 USA: please visit hakunapets.com to place your orders.
🌍 Other countries: please contact us to place your orders.

OVERSIZED ITEMS EXCLUSIONS

We currently don't ship these 3 products below to remote areas & Parcel Lockers.

❌ Glass Patio Per Door
❌ Mesh Patio Pet Door
❌ Mesh Patio Pet Door Clear Panels

✅ Unsure if you're in remote areas? Enter your address at checkout to verify your eligibility 😊
✅ If you're between remote & non-remote areas, we still might be able to ship oversized items – contact us for assistance.
✅ We can still ship non-oversized items to remote areas – make sure you remove any oversized items in your cart before checkout

CLICK & COLLECT

Click and Collect

📍 All click & collect orders are free to pick up at our Brisbane warehouse at:

5 Siltstone Pl, Berrinba, QLD 4117
Mon – Thu: 7am – 2pm
Fri: 7am – 11:30am

🔔 Items left unclaimed for 2 weeks will be refunded.
🔔 For same-day collection, orders must be placed before 9am.

Upon arrival, please follow these instructions:
✅ Have your order confirmation email & ID ready
✅ Ring the bell at reception to collect your order