Shipping

Australia Shipping

We ship Australia-wide, including to WA & remote areas with tracking provided to street addresses & Parcel Lockers with some exclusions (see below).
We don't ship to any PO Boxes or post office addresses.

Orders are processed & dispatched at 7am AEST Mon – Fri. Orders placed after 7am will be dispatched the next business day.
After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
If you have any issues (e.g. addresses are not accepted at checkout), please contact us via the Live Chat button at the bottom right of your screen or email us at support@hakunapets.com.

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STANDARD PRICE (AUD) – Applies when you have ANY Pet Doors or Pet Gates products in your cart. (1)

	Courier Please / Aramex Standard 4–7 business days	Australia Post Standard 3–6 business days	Australia Post Express* 2–3 business days
Orders < $89	$15.90	$21.90	$29.90
Orders ≥ $89	Free	$7.90	$29.90

*Express shipping is not available for remote areas.
Enter your address at checkout to verify if you're in remote areas

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DISCOUNTED PRICE (AUD) – Applies when you ONLY have Spare Parts products in your cart. (1) (2)

	Courier Please / Aramex Standard 4–7 business days	Australia Post Standard 3–6 business days	Australia Post Express 2–3 business days
Orders < $50	$7.90	$11.90	$15.90
Orders ≥ $50	Free	$4.90	$15.90

(1) Shipping to WA & remote areas takes an extra 2–4 business days.

(2) These products still have Standard Price due to their sizes:

❌ Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release

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OVERSIZED ITEMS EXCLUSION

	To Remote Areas via any couriers (3)	To Parcel Lockers via any couriers	To Anywhere In AU via Australia Post
Glass Patio Per Door (V2)	❌	❌	❌
Mesh Patio Pet Door + Clear Weather Resistant Panels (V2)	❌	❌	❌
Mesh Patio Pet Door - Clear Weather Resistant Panels \| V2 & V1 release	❌	❌	❌
Wire Pet Playpen	❌	❌	❌
Collapsible Pet Crate	❌	❌	❌

(3) Enter your address at checkout to verify if you're in remote areas

(3) If you're between remote & non-remote areas, we still might be able to ship oversized items to you – contact us for assistance.

(3) We can still ship non-oversized items to remote areas – make sure you remove any oversized items from your cart before checkout.

Click & Collect

Click and Collect

All Click & Collect orders are free to pick up the next business day at our Brisbane warehouse in Berrinba, QLD 4117.

We will email you when your order is ready for pickup with our full warehouse address.
Pickup hours:
Mon–Thu: 7:00 AM – 2:00 PM AEST
Fri: 7:00 AM – 12 PM AEST
Items left unclaimed for 2 weeks will be refunded.
For same-day collection, orders must be placed before 7am AEST.

Upon arrival, please follow these instructions:

Have your order confirmation email & ID ready
Ring the bell at reception to collect your order

International Shipping

USA: please visit hakunapets.com to place your orders.

Other countries – the flat rates below apply to orders of any value:

STANDARD PRICE (AUD) – Applies when you have ANY Pet Doors or Pet Access products in your cart

Australia Post Standard 5–10 business days (4)	Australia Post Express 3–6 business days (4)
$49.90	$64.90

DISCOUNTED PRICE (AUD) – Applies when you ONLY have Spare Parts products in your cart.

Australia Post Standard 5–10 business days (4)	Australia Post Express 3–6 business days (4)
$27.90	$39.90

(4) ETA applies to metro areas. Regional areas might take longer.

For a more accurate shipping quote, please contact us – the actual shipping cost may be lower or higher than the flat rate.

NOTE – These products below can only be shipped internationally from our US stores. If you want them, please shop there instead.

❌ Glass Patio Per Door (V2)
❌ Mesh Patio Pet Door + Clear Weather Resistant Panels (V2)
❌ Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release

TEMPORARY SUSPENDED SERVICE

Due to current airspace restrictions in the Middle East, shipping to these countries is currently unavailable.

Bahrain
Iraq
Israel
Jordan
Kuwait
Lebanon
Oman
Qatar
Saudi Arabia
United Arab Emirates
Kazakhstan
Kenya
Kyrgyzstan
Azerbaijan
Mongolia
Tajikistan

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