Spare parts are available from our website here, or if you’re unable to find the part you’re after, please reach out to our Customer Support Team for further assistance.

1. Push and twist the knob to unlock, release
   
2. Using the same hand pull the handle to extend the gate

Yes, however please ensure your gate is installed as per the instructions provided with the gate for the chosen location.

Installation at the top of stairs: The barrier should not be
positioned below the top level. Install gate at least 25cm / 10" away from the edge of the first step.

Installation at the bottom of stairs: The barrier should be positioned at the front of the lowest tread.

Use built in tensioning knob to keep mesh extra tight to help prevent smaller dogs from sneaking beneath the gate.

This Paw Proof Retractable Gate has a 3-way locking mechanism.

Quick Unlock: Push & twist the knob to the first notch then release. Pull the handle to extend the gate in one fluid movement, pausing will cause lock to re-engage.

Full Unlock: Push & twist knob to furthest notch then release. Extend and retract the gate freely.

Locked: Always return button to lock position after each use and before tensioning.

Always check your gate is locked before stepping away.