Australia Shipping

📦 STANDARD SHIPPING – Applies when you have ANY Pet Doors or Pet Access products in your cart

• Orders under $79 – $15 shipping – 3-6 business days
• Orders over $79 – Free shipping – 3-6 business days

📦 DISCOUNTED SHIPPING – Applies when you ONLY have Extensions & Parts products in your cart

• Orders under $50 – $7.90 shipping – 3-6 business days
• Orders over $50 – Free shipping – 3-6 business days

📦 CLICK & COLLECT – Free to collect the next business day for any orders

✅ We ship Australia-wide, including to WA & remote areas via Sendle or Australia Post with tracking numbers to street addresses and Parcel Lockers with some exclusions (see below).

❌ We don't ship to PO Boxes for any items.

✅ Orders are processed & shipped at 9am Mon – Fri. Orders placed after 9am will be shipped the next business day.

❓ If you have any issues at checkout (e.g. addresses are not accepted), please contact us via the Live Chat button at the bottom right of your screen or email us at customerservice@permaproducts.com

Oversized Items Exclusions

We don't ship these products below to remote areas & Parcel Lockers. Enter your address at checkout to verify your eligibility 😊

❌ Glass Patio Per Door
❌ Mesh Patio Pet Door Kit
❌ Mesh Patio Pet Door Clear Panels

✅ If you're between remote & non-remote areas, we still might be able to ship oversized items to you – contact us for assistance.

✅ We can still ship non-oversized items to remote areas – make sure you remove any oversized items in your cart before checkout.

Click & Collect

📍 All click & collect orders are free to pick up at our Brisbane warehouse at:

5 Siltstone Pl, Berrinba, QLD 4117
Mon – Thu: 7am – 2pm
Fri: 7am – 11:30am

🔔 Items left unclaimed for 2 weeks will be refunded.
🔔 For same-day collection, orders must be placed before 9am.

Upon arrival, please follow these instructions:
✅ Have your order confirmation email & ID ready
✅ Ring the bell at reception to collect your order

International Shipping

🌍 USA: please visit hakunapets.com to place your orders.
🌍 Other countries: please contact us to place your orders.