Shipping
Australia Shipping
- We ship Australia-wide, including to WA & remote areas with tracking provided to street addresses.
- We don't ship to any Parcel Lockers, PO Boxes or post office addresses.
- Orders are processed & dispatched at 7am AEST Mon – Fri. Orders placed after 7am will be dispatched the next business day.
- After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
- If you have any issues (e.g. addresses are not accepted at checkout), please contact us via the Live Chat button at the bottom right of your screen or email us at support@hakunapets.com.
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STANDARD RATE (AUD) – Applies when you have ANY Pet Doors or Pet Gates or Pet Playpens or Pet Crates & Ramps products in your cart. (1)
DISCOUNTED RATE (AUD) – Applies when you ONLY have Pet Accessories or Spare Parts products in your cart. (1) (2)
(1) Shipping to WA & remote areas takes an extra 2–3 business days.
(2) These products still have Standard Price due to their sizes:
- Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release
- 6-Panel Plastic Pet Playpen - Panel Extension
- Metal Playpen & Barrier | Extra Tall - 2x Extension Panels
- Metal Playpen & Barrier | Extra Tall - Gate Panel
*Express shipping is not available if the total cubic weight of your cart exceeds 7kg (Standard Rate) or 5kg (Discounted Rate).
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REMOTE AREAS ONLY
Express shipping is not available for any items.
These products will have specific flat rates to specific postcodes due to their size & weight. Enter your address at checkout to verify.
- Glass Patio Pet Door - V2
- Mesh Patio Pet Door + Clear Weather Resistant Panel | V2
- Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release
Click & Collect
All Click & Collect orders are free to pick up the next business day at our Brisbane warehouse in Berrinba, QLD 4117.
- We will email you when your order is ready for pickup with our full warehouse address.
- Pickup hours:
Mon–Thu: 7:00 AM – 2:00 PM AEST
Fri: 7:00 AM – 12 PM AEST - Items left unclaimed for 2 weeks will be refunded.
- For same-day collection, orders must be placed before 7am AEST.
Upon arrival, please follow these instructions:
- Have your order confirmation email & ID ready
- Ring the bell at reception to collect your order
International Shipping
USA: please visit hakunapets.com to place your orders.
Other countries – the flat rates below apply to orders of any value:
STANDARD RATE (AUD) – Applies when you have ANY Pet Doors or Pet Access products in your cart
DISCOUNTED RATE (AUD) – Applies when you ONLY have Spare Parts products in your cart.
(4) ETA applies to metro areas. Regional areas might take longer.
(5) Express shipping is not available if the total cubic weight of your cart exceeds 7kg (Standard Rate) or 5kg (Discounted Rate). Enter your address at checkout to verify.
For a more accurate shipping quote, please contact us – the actual shipping cost may be lower or higher than the flat rate.
NOTE – These products below can only be shipped internationally from our US stores. If you want them, please shop there instead.
- Glass Patio Pet Door - V2
- Mesh Patio Pet Door + Clear Weather Resistant Panel | V2
- Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release
TEMPORARY SUSPENDED SERVICE
Due to current airspace restrictions in the Middle East, shipping to these countries is currently unavailable.
- Bahrain
- Iraq
- Israel
- Jordan
- Kuwait
- Lebanon
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates
- Kazakhstan
- Kenya
- Kyrgyzstan
- Azerbaijan
- Mongolia
- Tajikistan
