Replacement door
"Does as expected, fits perfectly"
Shipping
Australia Shipping
- We ship Australia-wide, including to WA & remote areas with tracking provided to street addresses & Parcel Lockers with some exclusions (see below).
- We don't ship to any PO Boxes or post office addresses.
- Orders are processed & dispatched at 7am AEST Mon ā Fri. Orders placed after 7am will be dispatched the next business day.
- After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
- If you have any issues (e.g. addresses are not accepted at checkout), please contact us via the Live Chat button at the bottom right of your screen or email us at support@hakunapets.com.
______________________
STANDARD PRICE (AUD) ā Applies when you have ANY Pet Doors or Pet Gates products in your cart. (1)
(1) Shipping to WA & remote areas takes an extra 2ā4 business days.
*Express shipping is not available for remote areas (or) if the total cubic weight of your cart exceeds 7kg. Enter your address at checkout to verify.
______________________
DISCOUNTED PRICE (AUD) ā Applies when you ONLY have Spare Parts products in your cart. (1) (2)
(1) Shipping to WA & remote areas takes an extra 2ā4 business days.
*Express shipping is not available if the total cubic weight of your cart exceeds 5kg. Enter your address at checkout to verify.
(2) These products still have Standard Price due to their sizes:
ā Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release
ā 6-Panel Plastic Pet Playpen - Panel Extension
ā Metal Playpen & Barrier | Extra Tall - 2x Extension Panels
ā Metal Playpen & Barrier | Extra Tall - Gate Panel
______________________
OVERSIZED ITEMS EXCLUSION
(3) Enter your address at checkout to verify if you're in remote areas
(3) If you're between remote & non-remote areas, we still might be able to ship oversized items to you ā contact us for assistance.
(3) We can still ship non-oversized items to remote areas ā make sure you remove any oversized items from your cart before checkout.
Click & Collect
All Click & Collect orders are free to pick up the next business day at our Brisbane warehouse in Berrinba, QLD 4117.
- We will email you when your order is ready for pickup with our full warehouse address.
- Pickup hours:
MonāThu: 7:00 AM ā 2:00 PM AEST
Fri: 7:00 AM ā 12 PM AEST - Items left unclaimed for 2 weeks will be refunded.
- For same-day collection, orders must be placed before 7am AEST.
Upon arrival, please follow these instructions:
- Have your order confirmation email & ID ready
- Ring the bell at reception to collect your order
International Shipping
USA: please visit hakunapets.com to place your orders.
Other countries ā the flat rates below apply to orders of any value:
STANDARD PRICE (AUD) ā Applies when you have ANY Pet Doors or Pet Access products in your cart
DISCOUNTED PRICE (AUD) ā Applies when you ONLY have Spare Parts products in your cart.
(4) ETA applies to metro areas. Regional areas might take longer.
(5) Express shipping is not available if the total cubic weight of your cart exceeds 7kg (Standard Price) or 5kg (Discounted Price). Enter your address at checkout to verify.
For a more accurate shipping quote, please contact us ā the actual shipping cost may be lower or higher than the flat rate.
NOTE ā These products below can only be shipped internationally from our US stores. If you want them, please shop there instead.
ā Glass Patio Per Door (V2)
ā Mesh Patio Pet Door + Clear Weather Resistant Panels (V2)
ā Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release
TEMPORARY SUSPENDED SERVICE
Due to current airspace restrictions in the Middle East, shipping to these countries is currently unavailable.
- Bahrain
- Iraq
- Israel
- Jordan
- Kuwait
- Lebanon
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates
- Kazakhstan
- Kenya
- Kyrgyzstan
- Azerbaijan
- Mongolia
- Tajikistan
Customer Reviews
Overall rating: 4.0 / 5 from 5 reviews.
AI Generated Review Summary
Summary topics
Review topics: [].
Review highlights
Reviews
Great quality product
"The online ordering process was easy and even when I contacted Hakuna directly for extra questions, I got a "real person" response and it was really helpful. The product arrived quicker than expected and is really good quality. Would definitely recommend. Thank you"
Essential Pet Door - Locking Panel replacement
"I needed to replace locking panel for our doggie door and was so happy to locate the part from Hakuna Pets. They made the ordering, payment and delivery process extremely easy, would highly recommend."
Great customer service and product
"We recently bought these doors to replace our old and broken dog door panel. They arrived in the mail promptly and well packaged and have been working well. I accidentally ordered the wrong size and the staff were so helpful and prompt in their response, it was easily modified and a new invoice for paying the difference provided. Highly recommend."
My cat is smarter than your door
"The first version of the door locking panel broke at the lock - this was entirely predictable due to the design. We continued to use the panel for a couple of days but our cat quickly learned to open it via the hole where the broken locking mechanism had been. Once we replaced it with the new locking panel it took our cat a few seconds to prise it open. As such the product is of no use to us and we'd like our money back please."
