Australia Shipping
📦 STANDARD SHIPPING – Applies when you have ANY Pet Doors or Pet Access products in your cart
- Orders under $79 – $15 shipping – 4-7 business days
- Orders over $79 – Free shipping – 4-7 business days
- Shipping to WA & remote areas takes an extra 3-5 business days
📦 DISCOUNTED SHIPPING – Applies when you ONLY have Extensions & Parts products in your cart
- Orders under $50 – $7.90 shipping – 4-7 business days
- Orders over $50 – Free shipping – 4-7 business days
- Shipping to WA & remote areas takes an extra 3-5 business days
📦 CLICK & COLLECT – Free to collect the next business day for any orders
✅ HOW WE SHIP + CUSTOMER SUPPORT
- We ship Australia-wide, including to WA & remote areas via Sendle or Australia Post with tracking numbers to street addresses and Parcel Lockers with some exclusions (see below).
- We don't ship to any PO Boxes or post office addresses.
- Orders are processed & dispatched at 8am AEST Mon – Fri. Orders placed after 8am will be dispatched the next business day.
- After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
- If you have any issues (e.g. addresses are not accepted at checkout), please contact us via the Live Chat button at the bottom right of your screen or email us at support@hakunapets.com
Oversized Items Exclusions
We don't ship these products below to remote areas & Parcel Lockers. Enter your address at checkout to verify your eligibility 😊
❌ Glass Patio Per Door
❌ Mesh Patio Pet Door + Clear Weather Resistant Panels
❌ Mesh Patio Pet Door - Clear Weather Resistant Panels
✅ If you're between remote & non-remote areas, we still might be able to ship oversized items to you – contact us for assistance.
✅ We can still ship non-oversized items to remote areas – make sure you remove any oversized items from your cart before checkout.
Click & Collect
📍 All Click & Collect orders are free to pick up at our Brisbane warehouse in Berrinba, QLD 4117.
- We will email you when your order is ready for pickup with our full warehouse address.
- Pickup hours are Mon–Thu: 7:00 AM – 2:00 PM & Fri: 7:00 AM – 12 PM
- Items left unclaimed for 2 weeks will be refunded.
- For same-day collection, orders must be placed before 9am.
🔔 Upon arrival, please follow these instructions:
- Have your order confirmation email & ID ready
- Ring the bell at reception to collect your order
International Shipping
🌍 USA: please visit hakunapets.com to place your orders.
🌍 Other countries*:
- Standard Shipping – 29 AUD – 10-20 business days – applies when you have ANY Pet Doors or Pet Access products in your cart
- Discounted Shipping – 15 AUD – 10-20 business days – applies when you ONLY have Extensions & Parts products in your cart
- If you want a more accurate shipping quote, please contact us
*We currently don't ship the products below internationally due to their sizes 😊
❌ Glass Patio Per Door
❌ Mesh Patio Pet Door + Clear Weather Resistant Panels
❌ Mesh Patio Pet Door - Clear Weather Resistant Panels
