Good quality product and great
"Good quality product and great service"
Shipping
Australia Shipping
- We ship Australia-wide, including to WA & remote areas with tracking provided to street addresses & Parcel Lockers with some exclusions (see below).
- We don't ship to any PO Boxes or post office addresses.
- Orders are processed & dispatched at 7am AEST Mon – Fri. Orders placed after 7am will be dispatched the next business day.
- After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
- If you have any issues (e.g. addresses are not accepted at checkout), please contact us via the Live Chat button at the bottom right of your screen or email us at support@hakunapets.com.
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STANDARD PRICE (AUD) – Applies when you have ANY Pet Doors or Pet Gates products in your cart. (1)
(1) Shipping to WA & remote areas takes an extra 2–4 business days.
*Express shipping is not available for remote areas (or) if the total cubic weight of your cart exceeds 7kg. Enter your address at checkout to verify.
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DISCOUNTED PRICE (AUD) – Applies when you ONLY have Spare Parts products in your cart. (1) (2)
(1) Shipping to WA & remote areas takes an extra 2–4 business days.
*Express shipping is not available if the total cubic weight of your cart exceeds 5kg. Enter your address at checkout to verify.
(2) These products still have Standard Price due to their sizes:
❌ Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release
❌ 6-Panel Plastic Pet Playpen - Panel Extension
❌ Metal Playpen & Barrier | Extra Tall - 2x Extension Panels
❌ Metal Playpen & Barrier | Extra Tall - Gate Panel
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OVERSIZED ITEMS EXCLUSION
(3) Enter your address at checkout to verify if you're in remote areas
(3) If you're between remote & non-remote areas, we still might be able to ship oversized items to you – contact us for assistance.
(3) We can still ship non-oversized items to remote areas – make sure you remove any oversized items from your cart before checkout.
Click & Collect
All Click & Collect orders are free to pick up the next business day at our Brisbane warehouse in Berrinba, QLD 4117.
- We will email you when your order is ready for pickup with our full warehouse address.
- Pickup hours:
Mon–Thu: 7:00 AM – 2:00 PM AEST
Fri: 7:00 AM – 12 PM AEST - Items left unclaimed for 2 weeks will be refunded.
- For same-day collection, orders must be placed before 7am AEST.
Upon arrival, please follow these instructions:
- Have your order confirmation email & ID ready
- Ring the bell at reception to collect your order
International Shipping
USA: please visit hakunapets.com to place your orders.
Other countries – the flat rates below apply to orders of any value:
STANDARD PRICE (AUD) – Applies when you have ANY Pet Doors or Pet Access products in your cart
DISCOUNTED PRICE (AUD) – Applies when you ONLY have Spare Parts products in your cart.
(4) ETA applies to metro areas. Regional areas might take longer.
(5) Express shipping is not available if the total cubic weight of your cart exceeds 7kg (Standard Price) or 5kg (Discounted Price). Enter your address at checkout to verify.
For a more accurate shipping quote, please contact us – the actual shipping cost may be lower or higher than the flat rate.
NOTE – These products below can only be shipped internationally from our US stores. If you want them, please shop there instead.
❌ Glass Patio Per Door (V2)
❌ Mesh Patio Pet Door + Clear Weather Resistant Panels (V2)
❌ Mesh Patio Pet Door - Clear Weather Resistant Panels | V2 & V1 release
TEMPORARY SUSPENDED SERVICE
Due to current airspace restrictions in the Middle East, shipping to these countries is currently unavailable.
- Bahrain
- Iraq
- Israel
- Jordan
- Kuwait
- Lebanon
- Oman
- Qatar
- Saudi Arabia
- United Arab Emirates
- Kazakhstan
- Kenya
- Kyrgyzstan
- Azerbaijan
- Mongolia
- Tajikistan
Customer Reviews
Overall rating: 4.6415095 / 5 from 53 reviews.
AI Generated Review Summary
The Glass Patio Pet Door Extension (2023) allows for a 160mm height increase, compatible only with the V1/2023 model. Customers have mixed opinions on the fit and quality, but many praise the easy installation and durable construction.
Summary topics
- Product Quality: 24%
- Product Fit: 29%
Review topics: ["size","fit","quality","service","looks","delivery","solution","door","panels","extension","installation","instructions","unit","frame","gap"].
Review highlights
- "Product was a great fit and the instructions that came with the door and the extension were very easy to understand." —
- "The dog door panel looks great and has given both me and and my dog freedom." —
- "with this extension, it enabled our Glass Patio Pet Door to fit perfectly in our sliding doors with no gaps." —
Reviews
Simple fix to wrong height
"So easy to install. It was too low for my dogs but they are small so I didnt want medium size and just simply attaching it made it perfect height for them. It is durable and secure. I love it. Simple fix to adjust the height."
We had a fairly easy
"We had a fairly easy assembly and both cats have figured it out pretty quickly."
Extensions worked very well
"Great doggy door and extensions! This was one of the only doggy doors that I could find which would both fit our extra-tall sliding glass door and match in color, since ours has a black frame. The extensions were easy to add on to the door itself and slide into the frame."
Dog door height add on
"Really elevated our doggy door to a higher level"
Right on time
"The door has been a life saver. It was easy to install and helps our dogs with their independents. No more late night potty runs."
New Dog Door
"Very happy with our new dog door had to get an extension & fit perfectly. Our dog Rosie loves using her dog door every day. Highly recommend Hakuna dog doors affordable & quality. Regards Dazza"
Great purchase
"Best decision ever, was hesitant spending so much money but has been the best thing for my staffy"
Great Doggy Door
"Quality door and easy to install, very happy with the product."
Exchange process
"So it's super weird that they sent me a link to review the top height extension, which is what I needed, but the middle extension is what arrived. . . so I thought I had accidentally ordered the wrong product but maybe I didn't and the mistake was at their end. They wanted to double check my measurements before they would send me a return label. After I did that any got the return label from them and took it to the post office they warned me that if it didn't arrive within the 30 day window from purchase they wouldn't refund it so I'm not sure where I would have been then without the goods or the refund. They organise the return postage so it is not transparent about what the return postage will be and you have to wait for them to send the label. Then I had to purchase a new product from their website, so not as easy as some exchange processes. Anyway, I did end up getting a refund of $40 out of my original $52 (using the first purchase discount code). Then I paid full price plus postage for my new item because I couldn't use the discount code again. (Dog door is in different door in photo)"
