Australia Shipping

• We ship Australia-wide, including to WA & remote areas with tracking provided via Sendle or Australia Post to street addresses & Parcel Lockers with some exclusions (see below).
  
  
• We don't ship to any PO Boxes or post office addresses.
  

• Orders are processed & dispatched at 7am AEST Mon – Fri. Orders placed after 7am will be dispatched the next business day.
  
  
• After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
  
  
• If you have any issues (e.g. addresses are not accepted at checkout), please contact us via the Live Chat button at the bottom right of your screen or email us at support@hakunapets.com.

📦 STANDARD PRICE (AUD) – Applies when you have ANY Pet Doors or Pet Access products in your cart. (1)

📦 DISCOUNTED PRICE (AUD) – Applies when you ONLY have Spare Parts products in your cart. (1) (2)

(1) Shipping to WA & remote areas takes an extra 2–4 business days.

(2) These products still have Standard Price due to their sizes:
Mesh Patio Pet Door - Clear Weather Resistant Panels

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📦 OVERSIZED ITEMS EXCLUSION

(3) Enter your address at checkout to verify if you're in remote areas 😊

(3) If you're between remote & non-remote areas, we still might be able to ship oversized items to you – contact us for assistance.

(3) We can still ship non-oversized items to remote areas – make sure you remove any oversized items from your cart before checkout.

Click & Collect

📍 All Click & Collect orders are free to pick up the next business day at our Brisbane warehouse in Berrinba, QLD 4117.

• We will email you when your order is ready for pickup with our full warehouse address.
  
  
• Pickup hours:
  Mon–Thu: 7:00 AM – 2:00 PM AEST
  Fri: 7:00 AM – 12 PM AEST
  
  
• Items left unclaimed for 2 weeks will be refunded.
• For same-day collection, orders must be placed before 8am AEST.

🔔 Upon arrival, please follow these instructions:

• Have your order confirmation email & ID ready
• Ring the bell at reception to collect your order

International Shipping

🌍 USA: please visit hakunapets.com to place your orders.

🌍 Other countries – the flat rates below apply to orders of any value:

📦 STANDARD PRICE (AUD) – Applies when you have ANY Pet Doors or Pet Access products in your cart

📦 DISCOUNTED PRICE (AUD) – Applies when you ONLY have Spare Parts products in your cart.

(4) Sendle International Shipping ETA

• New Zealand: 4-11 business days
• Asia: 10-20 business days
• United States: 8-14 business days
• Canada: 11-18 business days
• United Kingdom: 5-11 business days
• EU: 10-20 business days
• Rest of world: 14-30 business days

(5) Australia Post's ETA applies to metro areas. Regional areas might take longer.

For a more accurate shipping quote, please contact us – the actual shipping cost may be lower or higher than the flat rate.

We currently don't ship the products below internationally due to their sizes 😊

❌ Glass Patio Per Door
❌ Mesh Patio Pet Door + Clear Weather Resistant Panels
❌ Mesh Patio Pet Door - Clear Weather Resistant Panels